1. Introduction

Gb994 is a trusted online gaming platform serving players in Bangladesh. This Privacy Policy ("Policy") applies to the gb994 website, mobile app, and all related services. It clearly outlines how your personal information is collected, the purposes for which it is used, how long it is retained, and what rights you have.

By using the gb994 platform, you are deemed to have read and accepted this Privacy Policy. If you have any concerns, please contact our support team.

gb994's commitment: We view your privacy not merely as a legal obligation, but as the foundation of our business. Your trust is our most valuable asset.

2. Information We Collect

Gb994 collects different types of information at different stages. The details are outlined below:

2.1 Information Collected at Registration

  • Full Name and Date of Birth
  • Mobile Number & Email Address
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Username & Password (stored in encrypted form)

2.2 Transaction Information

  • Deposit & Withdrawal History
  • Payment method details (Mobile Banking, Nagad, Rocket, etc.)
  • Mobile banking number (stored in partially masked form)
  • Bank Account Details (where applicable)

2.3 Technical Information

  • IP address and device type
  • Browser & Operating System Information
  • Login Time & Location
  • Cookies & Session Data
  • Time spent on the site and pages visited

2.4 Gaming Activity Information

  • Game history and results
  • Bet Amount & Frequency
  • Bonus Usage Records
  • Session Duration & Gaming Patterns
Please Note: gb994 only collects information that is strictly necessary to deliver the platform's services. We do not gather data beyond what is needed.

3. How We Use Your Information

Gb994 uses your information for the following legitimate purposes:

Purpose Types of Data Processed Legal Basis
Account Creation & Management Name, Mobile Number, Email Contractual Requirement
Identity Verification (KYC) National ID, address Legal Obligation
Payment Processing Payment Method Information Contractual Requirement
Fraud Prevention IP, device, and transaction history Legitimate Interest
Service Improvement & Customization Gaming patterns and preferences Legitimate Interest
Promotional Communications Email address, mobile number Your Consent
Responsible Gaming Monitoring Gaming activity and session times Legitimate Interest & Protection

4. Information Sharing & Disclosure

Gb994 does not sell or transfer your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited data may be shared with payment gateways, game software providers, and technology partners. These partners are contractually bound to comply with gb994's privacy policy and may not use the data for any other purpose.

4.2 Legal Requirements

Gb994 may be required to disclose information in response to a court order, government directive, or lawful request from a law enforcement authority.

4.3 Business Transfers

In the event of a company merger or acquisition, user data may be transferred to the new owner. You will be notified in advance in such cases.

Important: gb994 never sells your data to advertisers or marketing companies. Your information is held in the strictest confidence.

5. Cookie Policy

The gb994 website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

5.1 Cookies We Use

  • Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: Used to analyze which sections of the site receive the most traffic.
  • Functionality Cookies: Helps remember your preferred language, game settings, and similar preferences.
  • Targeting Cookies: Used to show promotional offers based on your preferences (subject to your consent).

5.2 Managing Cookies

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

6. Data Security Measures

Gb994 has implemented industry-standard security measures to protect your data. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Firewall Protection: Protection against DDoS attacks and unauthorized access.
  • Two-Factor Authentication (2FA): Optional for added security.
  • Regular Security Audits: Periodic reviews conducted by third-party experts.
  • Staff Training: Staff receive regular training on data protection practices.
  • Data Backup: Regular backups are maintained in a secure location.
In the Event of a Security Incident: In the event of a data breach, gb994 will notify affected users within the legally required timeframe and take all necessary measures.

7. How Long We Retain Your Information

Gb994 does not retain your data longer than necessary. The retention periods are as follows:

  • Account Information: For the duration the account is active and up to 5 years after closure.
  • Transaction Records: Up to 7 years, as required by law.
  • Gaming History: Up to 3 years after account closure.
  • Log Files: Retained for a maximum of 12 months for security purposes.
  • Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

After the specified retention period, data is automatically deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information on the gb994 platform:

Right to Access Your Data

You can find out at any time what information gb994 holds about you.

Right to Rectification

Please contact us to correct any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Object to Processing

You may opt out of your data being used for marketing purposes.

Right to Data Portability

You may request a copy of your data in a specified format.

Right to Restrict Processing

You may request that the use of your data be restricted in certain circumstances.

Exercising Your Rights: To exercise any of the rights listed above, please contact our support team. We generally respond within 30 business days.

9. Privacy of Minors

Gb994 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any information from minors.

If a parent or legal guardian becomes aware that their minor child has created an account on gb994, please notify our support team immediately. We will close the account and delete all associated data.

Age Verification: gb994 verifies age at registration and during payment. Any account identified as belonging to a minor is suspended immediately.

10. Changes to the Privacy Policy

Gb994 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

  • We will send a notification to your registered email address.
  • A clear notice will be displayed on the platform.
  • The date of any changes will be updated on this page.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Live chat support available directly after logging into the platform
  • Response Time: Usually within 24–48 hours

Our dedicated privacy team takes every concern seriously and works to resolve issues promptly.